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Elements of a CMS
Do you have the skills to implement and manage an effective Dealership Compliance and Ethic program?

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Job Descriptions
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Dealership Compliance Officer Job Description.

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Policies
Suggested steps and problem methods to implement and manage the seven elements of Dealership Compliance and Ethics Program.
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Best Practices
Methods for improvement and case studies from experienced industry professionals.
CMS Structure
Broad guidance documents and tools are available for customization.
Regulation Roster
Federal and State regulations impact compliance from HR to Sales to Parts and Service. What you don’t know may hinder your programs effectiveness.
Archived Articles
Tools, information and commentary from industry professionals to help you stay on-top of your game.
Book Club

Willful Blindness: Why We Ignore the Obvious at Our Peril

Margaret Heffernan argues that the biggest threats and dangers we face are the ones we don’t see – not because they’re secret or invisible, but because we’re willfully blind. A distinguished businesswoman and writer, she examines the phenomenon and traces its imprint in our private and working lives, and within governments and organizations, and asks: What makes us prefer ignorance? What are we so afraid of? Why do some people see more than others? And how can we change?

Covering everything from our choice of mates to the SEC, Bernard Madoff’s investors, the embers of BP’s refinery, the military in Afghanistan, and the dog-eat-dog world of subprime mortgage lenders, this provocative book demonstrates how failing to see – or to admit to ourselves or our colleagues – the issues and problems in plain sight can ruin private lives and bring down corporations.

Heffernan explains how willful blindness develops before exploring ways that institutions and individuals can combat it. In the tradition of Malcolm Gladwell and Nassim Nicholas Taleb, Margaret Heffernan’s Willful Blindness is a tour de force on human behavior that will open your eyes.

Stephen M. R. Covey shows how trust—and the speed at which it is established with clients, employees, and all stakeholders—is the single most critical component of a successful leader and organization.

With over 2 million copies sold, this instant classic shows how establishing trust is “the one thing that changes everything” in both business and life.

This 2018 Updated Edition includes an insightful Afterword by the author which explores 10 key reasons why trust is more relevant now than ever before, including how trust is the new currency of our world today.

Why trust? The simple, often overlooked fact is this: work gets done with and through people. There’s nothing more impactful on people, their work, and their performance, than trust.

For business and organizational leaders in any arena, The Speed of Trust offers an unprecedented and eminently practical look at exactly how trust functions in our every transaction and relationships—from the most personal to the broadest, most indirect interaction. It specifically demonstrates how to establish trust intentionally so that you and your organization can forego the time-killing, bureaucratic check-and-balance processes so often deployed in lieu of actual trust.

Author Stephen M. R. Covey, widely known as one of the world’s leading authorities on trust, asserts, “Trust is the most overlooked, misunderstood, underutilized asset to enable performance. Its impact, for good or bad, is dramatic and pervasive. It’s something you can’t escape.”

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Articles

Boards are Starting to Get it

In the last few weeks, there have been a dizzying number of CEO departures not for financial malfeasance, disappointing performance or major legal issues.  Instead, they have left because of violations of the company’s code of conduct.  Papa John’s, Texas...

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More Whistleblowing, But Also More Retaliation

For CFOs that are trying to instill a culture of ethics at their companies, the Ethics and Compliance Initiative (ECI) has good and bad news. Unfortunately, there’s more bad news than good. The good: fewer U.S. employees say that in the last 12 months they...

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IT sabotage: Identifying and preventing insider threats

An insider threat as an information security problem presents some of the most challenging issues that security managers face today. The CERT Division of Carnegie Mellon University's Software Engineering Institute defines a malicious attacker as: "A...

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How to build ethical behavior into organizations

Main Street: How to build ethical behavior into organizations Unethical and immoral behaviors abound in our society and throughout organizations. Every day we are inundated with unseemly, unethical and even illegal behavior as reported in the media. How...

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