Each new regulatory evolution that impacts the auto industry imparts an obligation on the part of the dealer principal to comply.  It also establishes a corresponding responsibility on each Dealership’s Compliance Officer to implement the policies and conduct the oversight to satisfy the requisites mandated by that regulation.

The Association of Dealership Compliance Officers is committed to supporting the Dealer’s investment in compliance and meeting that obligation.



ADCO will identify areas in which regulatory compliance is mandatory at the state and federal level. We present and recommend training and resources to help dealers comply with the regulations across the dealerships’ business units.



Dealerships are operating in an increasingly complex regulatory environment, with significant activity at the state level. A missed step or a neglected requisite can be costly.



As a best practice social forum, we share expertise and experiences.



Five education modules cover how to develop, execute, and monitor the general operations of a dealer’s Compliance Management System.  This includes related activities, such as policy development and training to prevent illegal, unethical, or inappropriate decisions or conduct. Students will receive guidance to manage day-to-day operations of the CMS and how to identify potential areas of vulnerability and risk. They will learn how to address, in partnership with management, corrective action plans and provide training to resolve problematic issues, plus general guidance on how to avoid risk and non-compliant situations in the future.



ADCO provides training and guidance to help your dealership address compliance mandates and customer expectations.

Executive Director

Linda J. Robertson

Linda J. Robertson, who developed and leads the Association of Dealership Compliance Officers, brings more than two decades of hands-on and executive experience in all phases of regulatory compliance in the healthcare, insurance, and franchised automobile dealer industries.

As a Senior Vice President of the Association of Finance & Insurance Professionals (AFIP), Robertson gained firsthand insight into the unique needs of developing, implementing, managing and enforcing the requisites of compliance management systems for retail franchised dealerships selling motorized conveyances of all types. Robertson added to her executive and compliance expertise by handling top-tier strategic planning and program development responsibilities for an international insurance provider and as the director of recruiting for a nationally recognized healthcare provider.

With direct exposure to both policy development and its real-world applications, Robertson takes a comprehensive, yet highly practical, cost-effective and adaptable approach to satisfying the requisites of an in-store CMS. Under her direction, ADCO will provide operational structure, serve as an educational resource, and provide as a Best Practices forum for in-store corporate compliance officers.

Robertson holds a BA degree from the University of Texas at Arlington and is a certified Senior Professional in Human Resources Management (SPHR), the top certification conferred by the Society for Human Resource Management.

Board of Directors

Melinda Levy-Storms, J.D

Melinda Levy-Storms, Counsel, Human Resources and Dealership Compliance for The Niello Company, brings a depth of legal, compliance and HR-related experience to the ADCO board.

Levy-Storm began her 16-year career with FedEx in customer service while still an undergraduate at California State University, Sacramento. Exhibiting award-winning leadership skills, she advanced to a senior management position with FedEx, during a time when the company was experiencing tremendous growth and multiple product launches.

While still employed with FedEx, Levy-Storms attended McGeorge School of Law, receiving her J.D. in1997. She subsequently joined the Weintraub Tobin law firm. In 2004, Levy-Storms joined the Niello Company as Counsel where she combines her passion for business, sales and motor vehicles. Her role at the Niello Company encompasses HR, compliance, and risk mitigation for all areas of the company.

Levy-Storms is VP for the Sacramento Chapter of the Association of Corporate Counsel and holds the SPHR certification from the Society for Human Resources Management and CCEP certification from the Society of Corporate Compliance and Ethics.

Terrence J. O'Loughlin, J.D., M.B.A

Terry O’Loughlin, J.D., M.B.A., Director of Compliance for Reynolds & Reynolds, has nearly 30 years of legal and regulatory experience in motor vehicle-related fields.

From 1989 through 2006, O’Loughlin served with the Florida Office of the Attorney General, investigating and prosecuting automobile dealers, manufacturers, and financing and leasing companies. He led a task force that examined more than 100,000 motor vehicle files and settled with over 1600 vehicle dealers for more than $15,000,000.00.

O’Loughlin helped to draft and served as mediator of Florida’s Motor Vehicle Lease Disclosure Act.

He has served as a consultant to the Federal Reserve Board’s Leasing Education Committee and has routinely advised numerous states’ agencies on motor vehicle fraud.

Admitted to both the Pennsylvania and Florida Bars, O’Loughlin graduated from the University of Pittsburgh and received his graduate degrees from the University of Dayton.

Marcia Nelson Jackson, J.D.

Marcia Nelson Jackson’s practice includes all aspects of employment and labor  law, strategic client counseling, preventative training, and internal investigations.

A partner in Wick Phillips Labor and Employment Group, Jackson represents employers in single and multi-plaintiff employment lawsuits clients in wage and hour collective actions filed under the Fair Labor Standards Act and disputes involving non-competition covenants and employee benefits litigation.

Jackson, a regular speaker on current issues to employers, serves on the Employment Law Editorial Advisory Board for Strafford Publications where she is a regular presenter on their nationwide teleconference Continuing Legal Education Programs. Previously, she was a presenter at the State Bar of Texas Advanced Employment Law Seminar, to the National Academy of Arbitrators and has been a contributing editor to the Texas Employment Law treatise.

Jackson graduated from UCLA and received her J.D. from Vanderbilt University

School of Law. She is admitted to the California and Texas Bars; the United States Court of Appeals for the Fifth, Ninth and Tenth Circuits; the U.S. District Court of the Eastern, Northern and Southern Districts of Texas; the U.S. District Court of the Northern, Southern, Eastern and Central Districts of California.

EJ Shelby

EJ Shelby, Director of National Sales for ComplyNet, is one of the country’s leading experts in automotive compliance. EJ’s background combines a decade of experience in both the retail automotive arena and compliance management and training systems.

EJ began his career in automotive retail in 1994 in the Chicagoland and Northwest Indiana area. He started in sales and quickly advanced to Finance Manager and General Manager positions. EJ excelled in the sub-prime market, which has equipped him to identify issues in the sales and F & I process that can create compliance and liability issues.

In 2005, EJ joined ComplyNet, provider of best practice solutions for loss prevention, risk management and regulatory compliance.

Since then, EJ has sold, designed, and implemented highly effective compliance management and training systems. With his unique prospective from both sides of the business he has, throughout his career, developed strong relationships with automotive managers and executives by solving compliance issues from the inside out.

EJ, who studied criminology at Indiana University, is a frequent speaker on Environmental Health & Safety as well as Transactional compliance for Sales and F&I to state associations, such as CATA, MADA, ADAI.

Judy Vann Karstadt

Judy Vann Karstadt is president of JV Solutions, a leading consultancy providing customized in-house training solutions in regulatory compliance, sales, F & I, and management for the automotive industry.

With 35 years of experience in the retail automotive industry, Karstadt got her start in a local automobile dealership as a Receptionist and Title Clerk, subsequently working as a District Sales Manager, a Finance and Insurance Professional, and a Compliance Officer. She led the F & I training school at Transcapital Fiscal Systems, educating hundreds of automotive professionals from varied backgrounds.

Karstadt, who holds a Masters Certification with the Association of Finance and Insurance Professionals (AFIP), is an accredited Mentor and Proctor for the AFIP Exam. She has proctored over 1400 managers to achieve AFIP Certification, resulting in record high scores for hundreds of Dealership Managers.

The founder of the NJCAR Academy at the New Jersey Coalition of Automotive Retailers (NJCAR), Karstadt helped to formulate the NJCAR Compliance Certification Course and the courses for the NJCAR Academy. She has been implementing and training on the GLBA Safeguards Rule and the FTC Red Flags rules since these compliance requirements were introduced in 2003. Over the past decade, she has been a regular presenter at NJCAR and Greater New York Automotive Dealers Association (GNYADA) conferences.

Karstadt has served on the founding Board of the Association of Dealer Compliance Officers and achieved her Dealership Compliance Officer Professional (DCOP) designation at the first annual conference in Dallas, March 2019.

Randy Hendrick

Randy Henrick is a highly respected dealer compliance and consumer credit attorney with over 30 years of experience in his field.

Randy’s company, Randy Henrick & Associates, provides consulting services to help dealers implement compliance policies and best practices to avoid fines and legal problems. His website, www.autodealercompliance.net, describes his services and contains numerous dealer compliance blog articles. Randy is admitted to three state bars.

He is an expert on issues ranging from TILA, ECOA, FCRA and UDAP laws to advertising, data security and digital retailing. In addition to conducting policy reviews, Randy offers webinar-based training on sales, F&I, privacy and other topics. He monitors and reports on FTC and CFPB enforcement trends.

Prior to starting his consulting firm, Randy was the Associate General Counsel and Senior Director – Regulatory and Compliance for Dealertrack, Inc. for 12 years. He authored all the company’s Compliance Guides and was the thought leader for Dealertrack’s compliance product, which was the first of its type in the industry. Before his time at Dealertrack, Randy worked for GE Capital, Citibank, MasterCard International and Fleet Boston.

In addition to his website blogs, Randy writes monthly articles in Subprime Auto Finance News that address legal issues and regulatory and compliance best practices for vehicle dealers. He wrote the 2018 NADA guide, Driven: A Dealer Guide to Federal Truth in Lending Requirements.

Randy has spoken at four NADA conventions, three NIADA conventions, and three RVDA conventions.

ADCO Advisory Board

To fulfill its mission as an advocate, communication forum, resource clearinghouse and industry overseer, ADCO draws in part on the collective expertise of product and service providers and attorneys who serve on its Advisory Board. To ensure wide exposure, Board terms are limited.

ADCO Corporate Partners

Association of Finance and Insurance Professionals

Contact:  David N. Robertson, MBA
Shannon N. Robertson, CPFS

4104 Felps, Suite H
Colleyville, TX 76034

Phone: 817-428-2434
Email: Shannon.robertson@afip.com


Contact: EJ Shelby

Bob Balak 614-783-9565

7300 North Cirsro Avenue, Suite 202
Lincolnwood, Il  60712

Phone: 219-308-2649
(847) 823-1210

Email: ej.shelby@complynet.com

Dealer Safeguard Solutions, Inc. (DSGSS)

Contact: Doug Fusco

3001 S Hardin Blvd
Suite 110-104
McKinney, TX 75070

Phone: 817-677-8617
Email: sales@dsgss.com

Compliance Pro 360

Contact: Rob Walker
Phone (Cell): 253-677-0519

Life Inspections Northwest

Contact: Rob Walker

PO Box 747
Fox Island, WA 98333

Phone: (253) 677-0519
Email: info@liftinspectionsnw.com

ADCO operates under the legal guidance of the Hudson Cook, LLP law firm.
Eric L. Johnson, Partner, is ADCO’s counsel.

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